When I had been in Kuala Lumpur, I sent a parcel with some personal belongings and souvenirs to Germany. I had no permanent address in Malaysia, so I declared my home address as sender, too. Luckily I had a tracking number.
After a few weeks my parcel turned out as lost as there was an issue at the customs and it was returned to sender. I contacted the customer service of POS Malaysia, which was an exhausting, annoying experience with no result. But I could find out the phone number of the post office where I gave my parcel away. And after a few calls, I get in touch with a helpful employee of POS Malaysia.
As the phone connection was quite bad, we exchanged phone numbers to communicate via WhatsApp. And actually he found my parcel! So it was definitely in Kuala Lumpur now.
Well, and I was looking for a cheap flight connection between Japan and Auckland for my further travels, and the Air Asia flights via Kuala Lumpur are usually the cheapest. But I could only made it on a Saturday, when the post office closes at 01 pm. I found a flight with seven hours stopover in Kuala Lumpur, but with an arrival time in the late afternoon. He really offered to wait until I arrive! So we arranged an appointment.
And I went to Kuala Lumpur, I got my parcel back and he invited me for dinner, too. It’s such a nice, helpful and altruistic manner! It confirmed my first impression of the lovely people in Kuala Lumpur.